The Microsoft Surface Pen tip not working but eraser is.
The “Surface Pen tip not working but eraser is 2021” is a problem that has been present for a while. Microsoft released an update to fix the issue.
Milan Stanojevic is a writer who lives in Belgrade, Serbia.
Windows & Software Expert
Milan has been fascinated by computers since he was a youngster, and this has led him to be interested in all PC-related technology. He worked as a front-end web developer before joining WindowsReport. Continue reading
7th of March, 2022
Publish date: September 2020
- Many Surface users have stated that their Pen tip does not always function.
- Continue reading this article if your gadget behaves in this manner as well.
- Visit our Peripherals Fix Hub to learn more about how to repair such devices.
- Visit our dedicated Surface website to learn more about the Microsoft Surface.
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Although the Microsoft Surface is a fantastic tablet, many customers have claimed that their Surface Pen tip is broken. Surprisingly, the eraser works well, but the pen refuses to write or function at all. This may be a significant concern, but there is a solution.
Surface Pen difficulties may create a slew of troubles, and here are a few of the more prevalent ones that customers have reported:
- Surface Pen driver error – If your driver is out of date or corrupted, you may have this problem. The problem should be rectified by just reinstalling or updating your drivers.
- Surface Pen won’t light up — If the LED on your Surface Pen won’t light up, it’s probable that your battery is dead, and you’ll need to replace it.
- The Surface Pro 4 pen does not write, but the buttons do — This issue might be caused by your battery, so make sure it’s in good working order.
- Surface Pen tip is broken and won’t write — If you run into any of these problems, try some of our remedies to see if they assist.
What should I do if the tip of my Surface pen stops working?
- Examine the battery.
- Updates, drivers, and firmware must all be installed.
- Remove your pen and re-pair it.
- In Device Manager, disable the pen.
- Install the pen driver again.
- Make a hard reset.
- Make sure your touchscreen isn’t being obstructed by other devices.
- Run the troubleshooter to see if there are any issues.
- Replace the tip of the Surface pen.
1. Examine the battery.
Several people have complained that the Surface pen tip does not function for them. The pen connects to the Surface, but it can’t write.
This is generally caused by a depleted battery, and to cure the issue, just replace the AAAA battery with a new one.
Another option is to unscrew the pen just enough to turn off the power supply. Wait a few seconds before screwing the pen to turn it on.
This strategy may work for some folks, so you should give it a go. Check to see if your battery isn’t installed upside down in addition to changing it.
Several consumers stated that the problem was caused by their batteries not being correctly placed. The issue was resolved by just switching the battery.
In other circumstances, all you have to do is remove the battery and replace it. There may be dust on the contacts of your battery, which might cause this issue, however the problem should be resolved by removing and reinserting the battery.
In certain circumstances, physically cleaning your contacts may be required to resolve the problem.
2. Updates, drivers, and firmware must all be installed.
- Open the Settings app and navigate to the Update & Security section.
- Now, go ahead and click the Check for Updates option.
If the tip of your Surface Pen isn’t operating correctly, it might be due to a lack of system updates. Although Windows 10 is a good operating system, if you don’t have the newest updates installed, you may have problems.
In Windows 10, the updating procedure is relatively simplified, and it will, for the most part, immediately download any missing updates.
If any updates are available, they will be downloaded and installed immediately when you restart your computer. Check whether the issue persists after the updates have been deployed.
If the issue persists after installing the most recent system updates, make sure your Surface device has the most recent firmware and driver upgrades. The essential files may be downloaded directly from Microsoft’s website.
If you don’t want to manually download the drivers, you can always utilize third-party solutions like DriverFix to update all of your drivers for you.
Not only is this program considerably simpler to use, but you can be certain that it will correctly identify driver versions and that they will always be the most recent accessible.
DriverFix is so named because it can also identify and repair broken or missing drivers, replacing them with the most recent versions.
Finally, the application handles the majority of the updating and repair work, and as long as you have an Internet connection, the procedure may be totally automated.
DriverFix
If you keep your system up to date and use DriverFix to fix any driver issues, your Surface pen will operate like new again.
3. Remove your pen and re-pair it.
- Open the Settings app on your phone. By hitting Windows Key + I, you may do so rapidly.
- Go to the Devices section of the Settings app when it opens.
- Select Bluetooth from the left-hand option. Now, in the right pane, find your pen and click the Remove option. To confirm, click Yes.
In rare circumstances, a problem with your pen may be causing the Surface Pen tip to stop working. This may happen for a variety of reasons, but you can easily solve it by detaching the pen and associating it with your Surface tablet again.
After that, all you have to do is re-pair your pen with Surface. Simply hold the button down for 6 seconds until the light turns on. Now connect the pen to your computer.
Check to see whether the issue persists after that. As you can see, small Bluetooth issues may arise, but you should be able to resolve them by just unplugging and replugging your pen with your PC.
4. In Device Manager, disable the pen.
- By hitting Windows Key + X or right-clicking the Start button, you may access the Win + X menu.
- Select Device Manager from the drop-down menu.
- Look for your pen in the device list. It’ll most likely be found in the Bluetooth section.
- Disable the pen by right-clicking it and selecting Disable device from the menu.
- Click Yes when the confirmation dialog opens.
- After that, wait a few seconds before right-clicking the pen and selecting Enable from the menu.
If the tip of your Surface Pen isn’t functioning, it might be due to a system fault. This is normally not a problem, and you can usually solve the problem by deactivating the pen in Device Manager.
Check to see whether your pen works with your Surface device once you’ve enabled it. If it doesn’t work, you may want to try turning off the Intel(R) Precise Touch Device.
Disabling and activating Intel(R) Precise Touch Device in Device Manager addressed the issue for a lot of people, so give it a go.
Keep in mind that this is merely a workaround, so if you shut down your Surface, you may have to repeat the process.
5. Install the pen driver again.
- Open the Device Manager application.
- Find your Surface Pen in the device list, right-click it, and choose Uninstall device from the menu.
- Click Uninstall when the confirmation dialog displays.
- After removing the driver, go to the Scan for Hardware Changes icon and wait for the driver to install.
Because of your drivers, your Surface Pen tip may not operate at times. There might be a problem with your drivers, which could cause this and other issues.
However, just reinstalling the pen driver will solve the issue. Check whether the issue persists after the driver has been reinstalled.
6. Make a hard reset.
- For roughly 25-30 seconds, press and hold the Power button.
- Make sure your gadget is turned off entirely.
- Now hold down the Power and Volume Up buttons until the Surface logo appears on the screen.
- The UEFI menu should now appear.
- Your PC will restart when you exit the UEFI menu.
If your Surface Pro tip isn’t operating correctly, a hard reset may be all you need to repair the problem.
Check whether the pen issue persists after your device has booted up.
7. Make sure your touchscreen isn’t being obstructed by other devices.
If other electrical devices are interfering with your touchscreen, your Surface Pen tip may not operate.
Although this is improbable, a small number of customers allege that certain gadgets, such as lighting, might cause their touchscreen to malfunction.
Simply step away from these devices to resolve the issue, and your touchscreen and Surface Pen will resume normal operation. Even if this is an improbable option, you may still attempt it.
8. Go through the troubleshooting procedure. to see if there are any issues.
- Open the Settings app and navigate to Update & Security section.
- From the left-hand menu, choose Troubleshoot.
- Now pick Hardware and Devices from the list and click the Run the troubleshooter to see if there are any issues. button.
Users have reported that owing to system difficulties, the Surface Pen tip does not always operate. Running the built-in troubleshooter, on the other hand, may be able to automatically solve such errors.
Check whether the issue persists after the troubleshooter has completed. Additionally, you may wish to run the Bluetooth troubleshooter to see if it resolves the issue.
More information about this subject may be found here.
9. Replace the tip of the Surface pen.
- Pull the pen tip all the way out with a pair of tweezers.
- Gently push the replacement pen tip in the same spot, but don’t press too hard on the tip itself.
If none of the previous alternatives work, you may want to look for a Surface pen tip replacement.
You’ll be able to find them via the Microsoft Store, but they’re also available from a number of other resellers.
Just make sure you acquire the proper tip for your specific Surface Pen model, since there are a few different types available.
Surface Pen difficulties may be difficult to resolve, but we hope you were able to do so using one of our methods.
Of course, if the pen still doesn’t function after changing the tip, you may want to consider purchasing a new Surface Pen.
Please use the comments area below if you have any further recommendations or concerns, and we will respond as quickly as possible.
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The “surface pen shortcuts not working” is a problem that has been present for a while. Microsoft released an update to fix the issue.
Frequently Asked Questions
Why is my Surface Pen connected but not writing?
A: If your Surface Pen is not working, you may need to check the power cable and make sure its plugged in. You can also try turning off the device first before plugging it back in.
Why is my stylus tip not working?
A: This could be due to many factors. If you can find the problem, contact support and we would be more than happy to help you out with it!
How do I fix my surface pen tip?
A: Surface pen tips break easily, as they are made of plastic. The best way to fix the tip is by using a duct tape or electrical tape and sticking it back together with this material.
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